Prestige Terms and Conditions

Welcome to Prestige Casino. These Terms and Conditions govern your use of our website, https://www.casinoprestige.com/, and all services offered under the Casino Prestige brand. By creating an account, completing the Prestige Casino login process, or otherwise accessing our platform, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these conditions, we ask that you refrain from using our services.

Who We Are

Prestige Casino is operated by Gophoenix Solutions Limited, a company registered under the laws of Costa Rica, with registered offices at Province of San Jose, Escazu San Rafael district, No. 400 La Ceiba St, Costa Rica, and company registration number 3-102-906509. We operate under Tobique license #0000024, issued by the Tobique Gaming Commission (TGC). Back office services, including payment settlement, are provided on our behalf by Gophoenix Solutions Ltd, registered in Nicosia, Cyprus, under company registration number HE462121. Any prestige online casino review you may find elsewhere does not replace these official terms, which remain the governing document for your relationship with us.

Eligibility to Play

We only accept registrations from individuals who meet the following requirements. You must be at least 18 years old, or the legal age of majority in your jurisdiction, whichever is higher. We reserve the right to request proof of age and identity at any stage, and we may suspend your account until such verification is completed.

• You must reside in a jurisdiction where online gambling is permitted.
• You must not be located in a restricted or prohibited territory as determined by us from time to time.
• You may only hold one account with us; duplicate accounts will be closed and any associated funds may be forfeited.
• You confirm that all information provided during registration is true, accurate, and complete.

Account Registration and Security

To use our services, you must complete the Casino Prestige registration form and create a secure prestige casino login. We recommend using a strong, unique password and never sharing your credentials with third parties. You are solely responsible for maintaining the confidentiality of your account details, and we will not be liable for losses arising from unauthorised access resulting from your failure to secure your login information. If you suspect unauthorised use of your prestige casino online account, you must notify our support team immediately.

Deposits, Withdrawals and Currencies

We support both fiat and cryptocurrency payment methods. Fiat currencies include EUR, USD, and CAD among others, while cryptocurrency options include BTC, ETH, and XRP. The minimum deposit accepted is €20 / £20 / C$20, and the minimum withdrawal amount is generally €100 / £100 / C$100 unless otherwise specified. Withdrawal requests are capped at a maximum of $5,000 per player at any given time; once a pending withdrawal is processed and paid, your available withdrawal limit resets accordingly.

Standard pending time for withdrawal requests is 48 hours, extending up to 7 business days for amounts equal to or exceeding $5,000. Once approved, cashout processing times vary by method: cryptocurrency withdrawals are typically completed within 2–24 hours, e-wallets within 24–48 hours, and card or bank transfers within 3–5 business days. We reserve the right to request additional verification documents before releasing any withdrawal, in line with our anti-fraud and responsible gaming obligations.

Bonuses and Promotions

Our welcome bonus package rewards new players across their first three deposits. On your first deposit, we offer a 100% match bonus up to €/£750, along with 100 Free Spins and a spin on the Wheel of Luck. The second deposit unlocks a 50% bonus up to €/£500 with 50 Free Spins, and the third deposit provides a further 50% bonus up to €/£750 with 50 additional Free Spins. Any prestige casino no deposit bonus, prestige casino £750 offer, or other promotional code advertised on our site is subject to the specific terms published alongside that promotion, as well as these general Terms and Conditions.

Our Wheel of Luck feature issues one spin approximately two hours after each qualifying deposit, and additional spins may be purchased using loyalty points or cash balance. Winnings from Free Chips and Free Spins carry a 50x wagering requirement, while Deposit Bonus winnings carry a 35x wagering requirement. Jackpot prizes won through the Wheel of Luck carry no wagering requirement and are credited directly to your cash balance. We reserve the right to void any winnings we determine to be the result of a technical error, exploit, or breach of these terms.

We also operate The Perks loyalty ladder and our VIP Club, offering benefits such as Express Priority Payments, a Personal Account Manager, Enhanced Daily Rewards, a Boosted Wheel of Luck, Premium Perks, Supercharged Stamps, and Exclusive Tailored Bonuses. VIP status is granted at our discretion based on your account activity, and general Terms and Conditions apply to all VIP benefits.

Game Fairness and Providers

We partner with over 30 licensed software providers, including Pragmatic Play, NetEnt, BetSoft, Play'n GO, and Hacksaw Gaming, alongside live dealer content from Evolution Gaming, BetGames, and TVBet. All games featured on our platform are independently tested for fairness and use certified random number generation. We do not guarantee any particular outcome, and all wagers are placed entirely at your own risk.

Responsible Gaming

We are committed to promoting responsible gaming across our platform. We provide tools including deposit limits, session time reminders, self-exclusion options, and links to independent support organisations. If you feel that your gambling activity has become problematic, we encourage you to contact our support team so that we can assist you in setting appropriate limits or activating a self-exclusion period.

Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account at our sole discretion if we suspect fraud, breach of these terms, multiple account creation, or any activity that violates applicable law. In such cases, we may withhold winnings and bonus funds pending investigation. You may also close your account voluntarily at any time by contacting our support team.

Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services, including but not limited to loss of data, loss of profits, or interruption of service. Our total liability, where it cannot be excluded, shall be limited to the amount of your account balance at the time the relevant claim arose.

Changes to These Terms

We may amend these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. Any updates will be published on this page, and continued use of our platform following such changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed.

Contact Us

If you have questions regarding these terms, your prestige casino account, or any aspect of our services, our support team is available 24/7 via live chat or email at support@casinoprestigemail.com. We are here to assist you in English, Italian, French, German, and Polish.