Prestige Casino Privacy Policy

At Prestige Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Casino Prestige online, register an account, or use any of our gaming services. By accessing Prestige Casino, you confirm that you have read and understood this policy and agree to the practices described below. If you do not agree with our data practices, we ask that you refrain from using our website.

Prestige Casino is operated by Gophoenix Solutions Limited, a company registered under Costa Rican law with offices at Province of San Jose, Escazu San Rafael district, No. 400 La Ceiba St, Costa Rica, registration number 3-102-906509. We operate under Tobique license #0000024, issued by the Tobique Gaming Commission (TGC). Our parent company, Gophoenix Solutions Ltd, registered in Nicosia, Cyprus, provides back-office and payment settlement services on our behalf.

Information We Collect

When you create an account with us, play at prestige online casino, or contact our support team, we collect several categories of information necessary to provide our services and comply with our regulatory obligations.

• We collect registration details, including your full name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents such as a government-issued ID, proof of address, and payment verification documents when required for KYC and anti-money laundering checks.
• We record your financial information, including deposit and withdrawal history, payment methods, and transaction amounts across both fiat and cryptocurrency channels.
• We track your gaming activity, including games played, wagers placed, session duration, and bonus usage, to improve our services and detect irregular behaviour.
• We automatically collect technical data such as your IP address, browser type, device information, and cookies when you access prestige casino online through desktop or mobile browsers.
• We store your communication history when you contact our 24/7 live chat or email support at support@casinoprestigemail.com.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating Casino Prestige and delivering a secure, personalised experience.

• We use your data to process your prestige casino login and register requests, verify your identity, and manage your account.
• We process deposits and withdrawals, including enforcing our minimum deposit and withdrawal limits, and monitoring transactions for fraud prevention.
• We use your information to deliver promotional offers, such as the prestige casino welcome bonus, free spins, and Wheel of Luck rewards, and to manage our VIP loyalty program, The Perks.
• We analyse gameplay data to tailor bonuses, improve game selection from our 30+ providers, and enhance our platform's performance across desktop and prestige casino mobile browsing.
• We use your contact details to send important account notifications, security alerts, and, where you have consented, marketing communications.
• We rely on your data to comply with licensing obligations under our Tobique Gaming Commission license and applicable international regulations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate prestige casino online efficiently and to understand how visitors interact with our website. Cookies help us remember your preferences, keep you securely logged in during your session, and analyse traffic patterns across our pages. You can control or disable cookies through your browser settings; however, doing so may limit certain features of our platform, including smooth navigation through the prestige casino app-like mobile experience.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with our parent company, Gophoenix Solutions Ltd, which provides back-office and payment settlement services on our behalf.
• We disclose information to payment processors and financial institutions to facilitate fiat and cryptocurrency transactions.
• We share data with identity verification and fraud prevention partners to confirm your eligibility to use our services.
• We may disclose information to regulatory authorities, including the Tobique Gaming Commission, when legally required.
• We work with software providers such as Pragmatic Play, NetEnt, Evolution Gaming, and other partners to deliver games, which may involve limited technical data exchange for gameplay functionality.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Financial records related to deposits, withdrawals, and bonus activity are typically retained for a minimum of five years, in line with anti-money laundering requirements applicable to our operations.

Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. Our systems use encryption protocols to safeguard sensitive data, including payment details and identity documents, whether you access casino prestige login pages via desktop or through prestige casino mobile browsers. While we strive to protect your data, no system is entirely immune to risk, and we encourage you to use strong passwords and safeguard your login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request that we delete your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of data processing, including marketing communications.
• You have the right to withdraw consent at any time where we rely on consent as the legal basis for processing.

To exercise any of these rights, you can contact our support team at support@casinoprestigemail.com, and we will respond within a reasonable timeframe.

International Data Transfers

As Prestige Casino serves players across Canada, the United Kingdom, Italy, France, Poland, Germany, and Portugal, your data may be transferred and processed in countries outside your country of residence, including Costa Rica and Cyprus, where our operator and back-office partner are based. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Responsible Gaming and Data Use

We use certain account and gameplay data to support responsible gaming initiatives, including monitoring deposit patterns and offering self-exclusion tools where necessary. This helps us identify players who may benefit from additional support and ensures we meet our obligations as a licensed operator.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. We will notify you of material changes by posting the updated policy on our website. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have questions or concerns about this Privacy Policy, how we handle your personal data, or your rights as a player at Casino Prestige, please contact our support team at support@casinoprestigemail.com. Our 24/7 live chat is also available to assist you with any privacy-related enquiries.